How is the Member Benefits Private Exchange different than healthcare.gov?
Applying through MB Exchange allows for you to shop and compare all of the carriers in the private market at once and provides you with the advice of a licensed Benefits Counselor that has your individual needs in mind. You are also able to enroll in other exclusive benefits such as supplemental health, dental, vision, disability, etc. at the same time as your medical enrollment. This creates a one-stop-shop for all of your benefit needs. Your benefit elections are held in your personal exchange account where you are able to log back in and view your benefits at any time during the year.
How do I look up my doctors?
Inside the exchange, there is a provider search link next to each plan description and includes instructions of how to search the network. See below for an example of where it is located:
How do I know if my prescription is covered?
When you are shopping, select “View Plan Details”
Next, scroll down to the “Prescription Drug” section and select “Prescription Drug Search”
What are the important dates for enrolling in 2017 health coverage?
- November 1, 2016: Open Enrollment begins.
- December 15, 2016: Last day to enroll in or change plans for new coverage to start January 1, 2017.
- January 1, 2017: 2017 coverage starts for those who enroll or change plans by December 15.
- January 31, 2017: Open Enrollment ends. Enrollments or changes between January 16 and January 31 take effect March 1, 2017.
If my employer offers coverage am I able to enroll in a plan through this Private Exchange?
Yes, you are able to enroll in an individual policy on the private exchange if your employer offers coverage, however, because your employer offers coverage, you are not eligible for a subsidy on the public exchanges.
If I have a claim issue who do I contact?
You will want to call the number on the back of your insurance ID card. All of the carriers have a designated claims department that will be able to review any claims that a provider has submitted and explain the charges. If you have created a member log in with the insurance carrier you should also be able to access your claims online through the carrier website listed on your card.
How do I update or change my billing information for my health insurance?
To change or update your health insurance billing information you may contact the carrier’s billing department by calling the number on the back of your ID card. If you have created a member log in with the insurance carrier you may also be able to change your billing online through the carrier website listed on your card.
How do I change my address?
To change your address with your health insurance carrier information you may call the number on the back of your ID card. If you have created a member log in with the insurance carrier you may also be able to change your address online through the carrier website listed on your card.